Payment

On-line Credit Card payment via Paypal

Call us at 1‑800‑561‑5509 between 9:00 a.m. and 5:00 p.m. EST for other payment options.

Shipping

All items will be shipped in 1–5 business days.

All items are shipped via UPS. We cannot ship to a P.O. Box.

Made to Order items are indicated on this site with a in the item description.

Please allow 2–4 weeks for completion.

Shipping costs:

Ground $10.00

2-day $20.00

Overnight $40.00*

*Surcharge may apply for certain zip codes.

Order Tracking

Call 1‑800‑561‑5509 between 9:00 a.m. and 5:00 p.m. EST or email us at sales@katehines.com to get the status of your order.

Returns

If you need to return an item for any reason, please call us at 1‑800‑561‑5509 to get a return authorization number and instructions. You can elect to exchange the item or to receive a credit or refund.

Refunds will be issued so long as:

• The item is in the original condition.
• The return is made within 15 days of shipment.
• The item is returned via UPS or FedEx.
• Your return authorization number is clearly printed on the outside of the package.

Your refund will be issued in the same payment method as your purchase.